A BIG THUMBS UP TO OUR WORKSHOP!

A BIG THUMBS UP TO OUR WORKSHOP!




Good day to all,

I would like to extend a word of thanks & gratitude to all of the Linex-Yamaha technical workshop gentleman…Especially a guy named Lyle Roode…

Since purchasing my R1 in 2010, right through all my service intervals, I have had nothing but the best service from Lyle and the rest of the technical team…

I had an issue with my bike, took it to Lyle, and like the Doctor “Valentino Rossi”, he sorted me out….It was a bit stressful in the beginning, knowing that there were issues with logistics or parts-ordering for my bike, which I never had for like almost a month, but the way this guy, Lyle conducted his customer support experience with me, makes me smile…He followed up with me, at least twice a week, and assured me to have some patience, as Linex Yamaha cares about there customers and safety, and all the parts required to make my bike feel like new, would be replaced….It was a difficult time for me, knowing that I needed my bike to commute through Johannesburg’s terrible traffic, but I must say, it was worth the wait, because my bike is running INCREDIBLE, like when I bought it brand new…

I’ve noticed Lyle, doesn’t just have good interpersonal relationships with certain customers, he has them with all, from a stupid question, to advice, on the phone or in-person, this guy knows how to handle a customer with a smile always on his , and I know for sure, if he had to leave Yamaha, and go to Honda, I would take my bike there….I’ve got a lot of trust in Lyle and all his colleagues at Linex-Yamaha, and this is the 1st Dealership, I’ve experienced this customer satisfaction, from cars to bikes…

Please make sure that this guy Lyle, gets looked after and stays an Employee of Yamaha, because guys like him don’t come round every day, especially whilst always contributing 100% to, upholding a Legendary name like Yamaha…

Regards,
Ashraf Daniels






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